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Can I start with Voice and upgrade to Omnichannel later?
Absolutely. Your Voice Front Desk customer is automatically upgraded to Omnichannel when you're ready. All your settings, scripts, and lead history carry over instantly. No data loss, no re-setup.
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What if I need to downgrade from Omnichannel back to Voice?
You can downgrade anytime. SMS and social features turn off, but your phone answering and lead history stay intact. No penalties, no long-term contracts.
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How long does setup take?
Basic setup is 20–30 minutes: connect your calendar, record your greeting, and test a call. For a fully trained AI (custom scripts, specific qualification questions), plan 60 minutes. We handle the technical side — you just need to answer 10 questions about your business.
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Do I need to change my phone number?
No. We give you a new dedicated number that your AI answers. You can forward your existing number to it, or use the new number for your website and ads. Total control.
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What happens to calls after hours?
Your AI answers 24/7. During your business hours, it qualifies and books. After hours, it takes a message, captures their info, and schedules them for tomorrow. You never miss a lead — not even at 2 AM.
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What's the difference between Voice AI and Conversation AI?
Voice AI answers phone calls in real time — it's designed for live conversations. Conversation AI handles text-based interactions (SMS, chat, DMs). Omnichannel uses both so your AI can handle any channel your customers use.
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Can I customize the AI's script and personality?
Yes. You control everything: greeting, questions asked, personality tone, what it says when confirming appointments, how it handles objections. We train the AI on your business and your style.
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Are there contracts or cancellation fees?
No contracts. No cancellation fees. Month-to-month, always. If it's not working after 60 days, we'll refund you. We'd rather keep you because you see the value, not because you're locked in.